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Chesapeake Bay Bridge-Tunnel Administration BuildingĮ-Z Pass Personnel are on site at the Administration Office of the Chesapeake Bay Bridge-Tunnel to answer your questions about E-Z Pass, provide assistance to VIRGINIA E-Z Pass account holders, as well as to assist with payments and purchase and full activation of VIRGINIA E-Z Pass accounts.įor more information on the new 30/30 Discount Toll Class, please click here. To view the current toll rate schedule, please click here. Box 1234, Clifton Forge, VA 24422-1234, or drop it by the E-ZPass Customer Service Centers nearest you.All Chesapeake Bay Bridge-Tunnel toll discounts are available for E-Z Pass customers only! (in effect since January 1, 2014) If your transponder stops working or you would like to exchange your transponder for a different type, you can log into your account online and request an exchange on the transponders page, mail it to the E-ZPass Customer Service Centers, P.O. A valid cell phone number is required to receive text notifications, and your carrier's standard text message rates will apply.)Įmail is the fastest way for us to contact you regarding other issues with your account so please make sure we have a current email address for you. (Please note: A valid email address is required to receive email notifications. You can sign-up to receive email and text alerts when your account reaches a low level or insufficient status. Now, E-ZPass also offers convenient text notifications. Introducing convenient email and text notificationsĮmail notifications are a convenient way to be alerted when you reach a low balance threshold and/or run out of funds.
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Should you wish to get an additional transponder, transfer a transponder, get a privacy statement or close an account, you can download all the necessary forms and information, or log into your account to request these actions to be processed.
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If you move, get a new vehicle, or change your credit card or bank account, you can update that information securely online, by phone at (877) 762-7824, or at your nearest E-ZPass Customer Service Centers.
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Additionally, free transaction reporting is available online. Detailed monthly statements are also available starting at $2.00 per month for each set of up to 3 tags. Managing your account informationįree quarterly account statements are available online to help you keep track of your E-ZPass expenses. If you are traveling out of state and replenish your account by cash, it’s a good idea to check your balance before you go.
It can take up to 24 hours for new accounts, payments, and new transponders to be activated and reflected at Virginia toll plazas, and up to 48 hours out of state. You can add funds to your account by phone or online with a credit card, or mail your payment to one of our E-ZPass Customer Service Centers. If you choose to replenish manually, that's easy, too. If you experience problems, you should contact the E-ZPass Customer Service Centers. If you choose to set your account to automatically replenish, your pre-determined replenishment amount will be transferred into your account within 24 hours of reaching the replenishment threshold. When your E-ZPass account reaches a balance less than or equal to the account's replenishment threshold–minimum $10.00 per transponder. You can easily maintain your E-ZPass account automatically, online or over the phone Replenishing your account balance
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